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Consultant, Development Operations

Who We Are:

CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. For seven decades, CCS has empowered many of the world’s greatest organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact.

CCS provides tailored support to more than 500 nonprofit organizations annually. With over 400 professionals and 14 offices throughout the United States and Europe, we have the capacity to help local and international organizations achieve outstanding results.

 

Job Description:

CCS is deepening its focus on ‘data in practice’ – how information is gathered, entered, and used - to help our clients ask the right questions of their data and glean trusted insights in support of best-in-class fundraising performance. As we grow our presence in this area, CCS is seeking directors with the subject-matter expertise to successfully oversee and execute data-intensive projects.

The ideal candidate for this role will have a strong awareness of the ‘current state’ of nonprofit systems infrastructure – what databases, tools, CRM and ERP systems are commonly used by clients in the sector, what challenges clients commonly face with their data, and what solutions can be implemented to alleviate known pain points. The candidate will have strong analytical skills and the proficiency required to appropriately contextualize and illustrate gaps between client information infrastructure and best-practice functionality, and the confidence to ask thoughtful follow-up questions in real-time when discussing complex issues with stakeholders across diverse organizations.

The person in this role will manage project types for which elevated technical proficiency is required (Systems Assessments), and support colleagues as the subject matter expert on engagements where systems/analytics work is included in scope.

 

We are looking for a dedicated professional who can:

  • Successfully lead and manage projects from inception to conclusion
  • Apply critical and strategic thinking to quickly identify the crux of a problem, question or issue
  • Communicate clearly, concisely and logically both verbally and in writing and is comfortable articulating strategies with a variety of audiences
  • Adopt an approach to any given situation and remain open-minded to new ideas
  • Thrive in a mission-oriented environment and is motivated by the idea of working across philanthropic sectors

 

Required Qualifications:

  • Technical proficiency required to recognize, scope, and design optimal methods for the generation, entry, management, use, and interpretation of data
  • Experience working with relational databases, CRM and ERP systems beyond the end-user perspective
  • An understanding of systems architecture best practices and data governance standard protocols
  • Demonstrated familiarity with data analysis
  • A comprehensive understanding of the data life cycle (from entry to insight)
  • Comfortable with an abundance of detail
  • Exceptional interpersonal skills and ability to work collaboratively with all levels of staff, volunteers, donors, and prospective donors
  • Exceptional active listening skills, with the ability to glean information and ask intelligent follow-up questions real-time in conversation
  • Outstanding organizational skills and ability to manage multiple tasks simultaneously
  • Great storytelling skills and strong public speaking skills
  • Ability to temporarily relocate for regional assignments may be required

 

Desired Qualifications:

  • Experience with the following:
    • Common nonprofit CRMs, ERP systems and SAAS tools (e.g. Raiser’s Edge, Salesforce, Banner, Advance, Tessitura, iModules, EverTrue)
    • Data visualization and dynamic reporting tools (e.g. Tableau, Power BI)
    • Workflow modeling and business process design (e.g. Visio)
    • Relational database architecture and management
    • Nonprofit accounting practices and financial modeling (e.g. cash vs. accrual accounting)
    • Query/programming languages (e.g. SQL, Python)

 

Projects may include:

  • Assessing the ability of client systems and processes to support high-performing fundraising programs and ambitious, multi-year campaigns
  • Developing business processes and standard operating procedures to streamline operations
  • Prioritizing data for cleanup and developing a plan for ongoing oversight and maintenance
  • Evaluating the integrity and flow of data in highly complex organizations
  • Working with client leadership to identify key performance indicators and set financial, philanthropic and activity goals
  • Developing reports and dashboards to meet client needs
  • Supporting systems conversions from requirements definition to go-live

 

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