Systems and Change Management Director

Full Time
Mid Level

Location: National (Remote)

Department: Data Strategy

Type: Full Time Remote

Min. Experience: Mid-Level 

This position is not eligible for employer visa sponsorship. 

Who We Are:

CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. For seven decades, CCS has empowered many of the world’s greatest organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact.

CCS provides tailored support to more than 400 nonprofit organizations annually. With over

500 professionals and 14 offices throughout the United States and Europe, we have the capacity to help local and international organizations achieve outstanding results.

CCS Systems is a fast-growing practice area within the firm, focused on fundraising operations, information, and change management reporting to the Senior Vice President of Data & Strategy. We partner with large, complex clients to help them measure and elevate impact, optimize key development processes, and make data-informed decisions to forge, grow, and enhance prospect relationships.

Job Description:

CCS is deepening its focus on ‘data in practice’ – how information is gathered, entered, and used - to help our clients ask the right questions of their data and glean trusted insights in support of best-in-class fundraising performance. As we grow our presence in this area, CCS is seeking directors with the subject- matter expertise to successfully oversee and execute data-intensive projects.

The ideal candidate for this role will have a strong awareness of the ‘current state’ of nonprofit systems infrastructure – what databases, tools, CRM and ERP systems are commonly used by clients in the sector, what challenges clients commonly face with their data, and what solutions can be implemented to alleviate known pain points. The candidate will have strong analytical skills and the proficiency required to appropriately contextualize and illustrate gaps between client information infrastructure and best- practice functionality, and the confidence to ask thoughtful follow-up questions in real-time when discussing complex issues with stakeholders across diverse organizations.

The person in this role will manage project types for which elevated technical proficiency is required (Systems Assessments), and support colleagues as the subject matter expert on engagements where systems/analytics work is included in scope.

We are looking for a dedicated professional who can:

  • Successfully lead and manage projects from inception to conclusion
  • Apply critical and strategic thinking to quickly identify the crux of a problem, question or issue
  • Communicate clearly, concisely, and logically both verbally and in writing and is comfortable articulating strategies with a variety of audiences
  • Thrive in a startup environment, working independently and helping to shape and lead the growth of a cutting-edge practice within the firm. This is a high-visibility role with the opportunity to make an impact on the nonprofit sector at large.

 Required Qualifications: 

  • Technical proficiency required to recognize, scope, and design optimal methods for the generation, entry, management, use, and interpretation of data
  • Experience working with relational databases, CRM and ERP systems beyond the end-user perspective
  • An understanding of systems architecture best practices and data governance standard protocols
  • Demonstrated familiarity with data analysis
  • Experience working with large data sets
  • A comprehensive understanding of the data life cycle (from entry to insight)
  • Outstanding organizational skills and ability to manage multiple tasks simultaneously
  • Great storytelling skills and strong public speaking skills

Desired Qualifications: 

  • Healthcare, higher education, and/or federated nonprofit experience a plus
  • Experience with the following:
    • Common nonprofit CRMs, ERP systems and SAAS tools. Raiser’s Edge and/or Salesforce experience strongly preferred; proficiency with platforms including Banner, Advance, Tessitura, iModules, EverTrue a plus
    • Data visualization and dynamic reporting tools (e.g., Tableau, Power BI)
    • Workflow modeling and business process design (e.g. Visio)
    • Relational database architecture and management
    • Nonprofit accounting practices and financial modeling (e.g. cash vs. accrual accounting)
    • Query/programming languages (e.g. SQL, Python)

Projects may include: 

  • Assessing the ability of client systems and processes to support high-performing fundraising programs and ambitious, multi-year campaigns
  • Developing business processes and standard operating procedures to streamline operations
  • Prioritizing data for cleanup and developing a plan for ongoing oversight and maintenance
  • Evaluating the integrity and flow of data in highly complex organizations
  • Working with client leadership to identify key performance indicators and set financial, philanthropic and activity goals
  • Developing reports and dashboards to meet client needs
  • Supporting systems conversions from requirements definition to go-live

CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities. We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*